Senior Analyst, Client Relations (Central Africa)
Nature & Scope:
Reporting to the Regional Chief Operating Officer, the job holder is responsible for business analytics, the implementation of business plans, client account plans and strategies. During the business development process, the client relations senior analysts will work closely with the client managers, product expert teams, execution teams and external professional consultants to deliver viable product/financial solutions to clients. The main focus of this position is to proactively engage the Bank’s clients in the Region on an individualized basis to deepen relationships and deliver the Bank’s full product offering. The role is responsible for building deep relationships with the Bank’s corporate customers and government officials in the region and providing them with the excellent service they have come to expect. Your key aim will be to manage an extensive portfolio of customers, acting as a trusted advisor to each of them. You will also be expected to add to your portfolio, by targeting prospective customers and building strong relationships with them. The position holder will also be required to identify the Bank’s key/core customers in each region by sector and draw up Account Management Plans for the purpose of maximizing cross selling of the Bank’s products and services
Responsibilities:
Business Development
- Preliminary review of client’s requests/proposals to ensure they meet the Bank’s eligibility criteria, culture and industry trends;
- Assist with review, analysis and sensitivities of supporting Financial Statements , projections, Financial Models (English & French);
- Assist with collecting information and development of Basic Information Reports, sector/ industry update;
- Assist with the development of indicative term sheets, Pre-Assessment Memos, Credit Application Memos under the supervision of Central Africa Client Managers , Credit Assessment Manager and Product Specialists Teams;
- Assist with development of terms of reference, RfPs for relevant technical, commercial, insurance and environmental due diligence for requested facility under the supervision of Central Africa Client Managers and Product teams;
- Assist to build strong relationships with Regional Banks, Regional Corporates operating in Trade Finance, Intra-African Trade, Regional Development Finance Institutions , Investment Houses , Cashew, Coffee & Cocoa councils, Commodity Traders, Banking Associations, Central Banks and Regulators within the Francophone West Africa;
- Assisting the Central Africa Client Managers in creating Marketing and Account plans to address clients’ business needs and increase business development.
- Support the Client Managers in client meetings, conferences, seminars and developing presentations in conformity with the high standards for which the Bank has become known;
- Ensuring a strong knowledge of the Bank’s products, Economic Drivers in the Region , regulatory environment;
- Monitoring the performance of portfolio credits through review of triggers, discussing and taking appropriate actions on all identified deviations on assigned credit portfolio
Administrative Responsibilities:
- Manage onboarding, KYC initiation/renewal and the account opening processes with the relevant Client Managers.
- Work with the Client Relationship Managers in managing the Bank’s CRM platform (Salesforce) as the “Salesforce Champion” to ensure transactions are at the right stages;
- Generate necessary reports on Salesforce for all internal stakeholders to provide them with regular update about their pipeline, disbursements, performance and required action;
- Prepare meeting minutes, Call Reports, Briefing Notes, Terms of Reference and Back to Office Reports, ;
- Assist in organizing Roadshows, Workshops, Conferences, Seminars and Trainings;
- Assist with producing relevant reports and support for Business Committee Meetings, Branch Meetings;
- Work with other team members across the Bank to ensure timely processing of transactions;
- Performing any other duties as may be assigned by Line Manager and Senior Management.
- Work with the relevant team to update yearly Marketing Plan, Branch Activities reports to the Board of Directors
- Assist to prepare, submit and analyze monthly Risk & Control Self-Assessment (RCSA), Key Risk Indicators (KRI) and Key Performance Indicators
Requirements: Qualification and Skill
- Bachelor’s degree and post graduate degree in Business, Banking, accounting , Finance or other relevant field from a recognized University;
- Sound experience of at least 3 years with a leading financial services organization and familiarity with the major trade finance products to be offered to clients especially syndication, co-financing, club deals, correspondent banking products including letters of credit, factoring, forfaiting, structured trade finance, carbon financing, corporate finance risk participations, project-related financing and considerable knowledge of how these work;
- Ability to communicate and function in a culturally diverse and change oriented setting with good knowledge of banking practices in Africa;
- Ability to interact with senior officials of banks, corporates and governments and to represent the Bank in important professional fora where oral presentation of papers will be necessary to high level technical and professional audiences;
- Excellent verbal and written communication skills in English. Knowledge of the Bank’s other working languages is an added advantage (French, Arabic and Portuguese);
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals; and
- Ability to demonstrate proof of passion and commitment to the socio-economic empowerment of African countries and the ability to support the achievement of Afreximbank’s mandate.
Benefits and Contractual information:
- Permanent
- Willing to relocate to Cameroon
If you wish to apply for the position, please send your CV to Chalden Du Toit at cdutoit@caglobalint.com