About Job
The Manager, Real Estate & Administration (Headquarters General Office Services) is responsible for overseeing all office services at the Bank’s headquarters and global locations. This includes courier services, mail management, meeting coordination, guest relations, reception operations, call center management, mobile and fixed telephony, printing services, document management, and general office support.
The role oversees over 70 staff at HQ while ensuring efficiency, consistency, and compliance with global office standards. Additionally, the position provides strategic operational support to the Director, Real Estate and Administration, ensuring smooth workflows and execution of office functions.
Key Responsibilities
1. Global and Shared Office Services
- Oversee office service operations across all Bank locations, ensuring alignment with global standards.
- Lead and manage office service functions, including:
- Setting up office systems and workflows.
- Training new office staff.
- Establishing documentation processes for projects.
- Supervising the launch of new office locations.
- Ensure all office locations are equipped with necessary resources and technology to support daily operations.
- Develop and implement office policies and procedures to improve operational efficiency.
- Foster a positive workplace culture, promoting teamwork, productivity, and employee satisfaction.
- Coordinate with regional office managers to ensure compliance with Bank policies and global standards.
- Oversee health, safety, and security policies, ensuring a safe working environment across all locations.
- Manage budgets and resource allocation, optimizing office operations.
- Develop and maintain strong relationships with external vendors and service providers.
- Ensure full compliance with local regulations and workplace standards across all office locations.
- Identify and resolve operational challenges in various office locations.
- Oversee planning, development, and management of new office spaces, ensuring seamless transitions.
- Lead and support office relocations, expansions, and renovation projects.
- Identify and implement best practices in office management, driving continuous improvement across operations.
2. Director, Real Estate and Administration Office Support
- Provide strategic support and insights into daily operations and ongoing projects.
- Monitor and oversee key operational activities, ensuring alignment with organizational goals.
- Serve as the primary liaison between the Director, Real Estate and Administration and internal/external stakeholders.
- Coordinate and manage special projects and initiatives, ensuring timely execution and delivery.
- Conduct research, data analysis, and reporting, preparing presentations and insights for executive decision-making.
- Build and maintain strong relationships with key stakeholders, including executives, board members, and clients.
- Handle sensitive information with discretion, ensuring confidentiality.
- Assist in managing the calendar, appointments, and travel arrangements for senior leadership.
- Identify opportunities for process improvement and efficiency in office and administrative functions.
3. Other Responsibilities
- Perform additional tasks as required by management based on the operational needs of the Bank.
Qualifications & Requirements
Education & Certifications
- Bachelor’s degree in Business Administration, Office Management, Commerce, Law, Procurement, Supply Chain Management, Finance, or a related field.
- Master’s degree in the above fields is preferred.
- Specialized training in administration, support services, or office operations is an added advantage.
Experience Requirements
- 6–10 years of experience in office administration, general office services, or facility management.
- 4–6 years of experience in a similar department or field.
- 2–4 years of experience in a managerial or leadership role overseeing office operations.
Technical Skills & Competencies
- Software Proficiency:
- Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Core Competencies:
- Strong office operations and facility management experience.
- Budgeting and resource allocation expertise.
- Vendor management and contract negotiations.
- Strong problem-solving and analytical skills.
- Excellent leadership and communication abilities.
Language Proficiency
- Fluent in Arabic and English (spoken and written).
- Proficiency in French is preferred.
Application Process
Interested candidates should submit their CVs to Afreximbank@robertwalters.com, ensuring that the job title is clearly stated in the email subject line for proper consideration.