About Afrexim
Afreximbank – Consultant (Operations Manager-Technical Onboarding) – AfrexInsure) – Cairo, Egypt
Responsibilities:
- The Operations Manager-Technical Onboarding is responsible for the daily functions and ensuring that the AfrexInsure’s back office runs efficiently. This position involves managing various operational processes, including renewals, risk management, claims processing, credit control, reporting, and customer service. The individual will be responsible for developing and implementing operational policies and procedures that enhance productivity while maintaining compliance with internal and regulatory standards.
- The person will analyze performance metrics to identify areas for improvement, streamline workflows, and optimize resource allocation. Additionally, they will collaborate with other departments such as IT, finance, compliance, and marketing to align operational strategies with overall business goals.
- The operations manager will be expected to contribute to building the AfrexInsure franchise through quality and efficient delivery to customers and working with key stakeholders such as risk carriers, regulators, brokers, local primary insurers, among others.
- The operations manager will be responsible for overseeing daily operations, ensuring compliance with regulatory & internal standards, optimizing processes for efficiency, coordinating between departments to enhance service delivery, implementing strategic initiatives to improve customer satisfaction and retention, analyzing operational data to inform decision-making, reporting, and maintaining effective communication with stakeholders to align organizational goals. This will be achieved by doing among others tasks the following.
- Work with Business Development Managers to identify renewal business opportunities and renew policies falling due for renewal – Keep track of insurance renewals in advance.
- Contact existing clients and increase the scope of covers clients have in place i.e., identification of ways to grow portfolios organically and implementing growth solutions.
- Responsible for client needs, seeking and providing continuous feedback.
- Documentation- supports business development team on underwriting documentation checklists/packs per product offering.
- Monitors the placing of reinsurance risks to ensure that risks are acceptable, and placement correct.
- Responsible of all technical underwriting processes in line with organizational needs and requirements.
- Investigates and resolves underwriting complaints and queries.
- Risk based assessment- define and iterate underwriting guidelines as per the emerging risks. Identify risk assessment methodologies and tools for proper assessment before onboarding.
- Binding of Insurance policies, in liaison with the risk carriers, ensures formalization of the policy issuance process upon terms acceptance.
- Delegated authority- Hold the underwriting pen on binding cover as may be agreed upon. Conduct Risk surveys and assessments for clients and complex projects.
- Policy administration – (renewal processing, endorsements, cancellations and lapsing of polices, filing, premium invoicing and collection)
- Design and oversee the claims management process in conjunction with Risk carriers and brokers in line with any delegated authority.
- Claims reporting and documentation and Ensure clients’ claims are paid on time.
- Development and execution of adequate back-office processes in line with best practice
- Analyze current operational processes and identify areas for improvement.
- Streamline workflows to improve efficiency in processing (re)insurance contracts.
- Create operational processes and procedures, documenting the same and ensure that the set procedures are implemented.
- Implement best practices for data management, reporting, and documentation.
- Develop methodology to ensure that assigned task that are complex in nature are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to, to provide services in an efficient, effective, and regulatory compliant manner.
- Grow and maintain solid relationships with Customers, Brokers, Insurers, Reinsurers, and key market stakeholders.
- Identify and develop relationship with existing and potential insurance partners considering African experience to increase insurance capacity required to promote the business objectives of AfrexInsure.
- Ensure all operations comply with relevant regulations, industry standards and internal processes.
- Monitor risk management processes to mitigate potential operational risks.
- Quality assurance: Process audits: Regularly review back-office operations to identify areas for improvement and ensure adherence to internal policies and regulatory requirements.
- Risk assessment and management: Identify potential risks and vulnerabilities in back-office operations and develop strategies to mitigate them
- Assist in developing the operations budget, ensuring cost-effective resource allocation.
- Monitor expenses related to operations and identify cost-saving opportunities.
- Develop and implement operational strategies that align with the company’s goals
- Reporting – Responsible for authoring all relevant reports related to the business functions of AfrexInsure/Afreximbank on a weekly, monthly, quarterly and yearly basis including management and board reports.
- Business intelligence and market insights- conduct research and data analytics to support business development and operations
- Assess insureds background information and financial status.
- Liaise with transaction specialists/ experts to gather information and opinions.
- Review insurance applications for compliance and adherence (Know Your Customer & Customer Due Diligence)
- Document Management
- Credit control management that includes premium collection activities such as invoicing and debtors management.
- Managing general corporate administrative functions.
- Follow applicable insurance laws.
Requirements: Qualification and Skill
- Master’s degree in finance, Economics, Risk Management, Management, or related field from a reputable university. A professional qualification in Finance, Banking, Risk management, Insurance, Accounting, International Trade Finance, or related disciplines may be accepted in lieu of the of the master’s degree.
- Sound experience of at least 8 years with a leading financial services organization in the insurance operations field coupled with familiarity with some of the major products of Afreximbank, including trade finance, trade finance related products, project finance, export development etc.
- At least 8 years’ experience in dealing with insurance products and good understanding of the African insurance market, with proven background in insurance operations management.
- Knowledge of and experience in insurance including African Specialty insurance
- Ability to communicate and function in a culturally diverse and change oriented setting including knowledge of the workings of the main segments of African project and export finance markets, specialty insurance, (re)insurance and other risk mitigation markets.
- Experience in handling customer or stakeholder queries and understanding their needs.
- Ability to deliver high quality service to customers and to achieve goals and set targets.
- Establish, build, and manage relationships with underwriters and reinsurance markets.
- Demonstrate ability to build, nurture and manage multiple stakeholders both internally and externally.
- A willingness to travel extensively and work long hours when required to achieve set objectives.
- Good knowledge of African economies and financial and insurance markets
- Excellent verbal and written communication skills in English. Knowledge of Afreximbank and AfrexInsure other working languages (French, Arabic, and Portuguese) is an added advantage.
- Sound knowledge of the rules and regulations governing insurance internationally and especially African insurance
- Ability to interact with senior officials of banks, (re)insurance companies, corporates, and governments to represent AfrexInsure.
- Proficient in project management methodologies.
- Proficiency with technology, with specific expertise in business and financial programs, a high aptitude with the full suite of Microsoft
- Ability to work independently and as part of a team.
Benefits and Contractual information:
- Full time position
- Willing and able to relocate to Cairo
- Suitably qualified candidates from all African nationalities are encouraged to apply
If you wish to apply for the position, please send your CV to Matt Taylor at mataylor@caglobalint.com