About Job
The Real Estate & Administration division at Afreximbank Group plays a critical role in ensuring seamless real estate, procurement, and general management services through the deployment of innovative, cost-effective, and client-focused systems and processes.
The Assistant Manager, Real Estate & Administration (Housekeeping & Catering) is responsible for overseeing and managing all housekeeping and catering services at the Bank’s headquarters, ensuring high-quality hygiene, cleanliness, and food services.
This role requires leading and motivating the housekeeping and catering teams to provide a safe, hygienic, and conducive work environment for Bank staff, tenants, and guests, while ensuring compliance with international best practices, QHSE standards, and Bank policies.
Key Responsibilities
1. Housekeeping Management
- Oversee housekeeping service providers to ensure the delivery of high-quality cleaning services, maintaining a clean, safe, and hygienic workplace.
- Manage and coordinate daily cleaning schedules, ensuring the entire Bank headquarters is bacteria-free and always ready for use, in line with QHSE standards and Bank policies.
- Develop and implement a comprehensive cleaning plan, ensuring strict adherence to Service Level Agreements (SLAs), QHSE regulations, and Bank procedures, with enforcement of penalties for non-compliance.
- Assist in the preparation and management of the annual housekeeping budget, ensuring cost-effectiveness and efficient allocation of resources.
- Ensure that housekeeping service providers maintain a well-trained, competent, and motivated cleaning team, including relief staff for weekends and holidays.
- Supervise and monitor pest control and waste management activities, ensuring a pest-free and bacteria-free environment, with daily garbage collection meeting health and safety standards.
- Coordinate with the Supply Chain First Officer to procure all cleaning equipment, tools, and supplies as required.
- Work with the Warehouse Manager to maintain sufficient stock levels and prevent shortages of essential cleaning materials.
- Submit detailed monthly reports (or more frequently, if required) to the Soft Services Lead, providing updates on cleaning plan implementation, challenges, and recommendations for action.
2. Catering Management
- Oversee catering services, ensuring that food quality, service standards, and hygiene compliance meet the highest expectations for Bank staff, tenants, and guests.
- Develop and implement a comprehensive catering plan, ensuring adherence to SLAs, QHSE regulations, and Bank policies, and enforce penalties for non-compliance.
- Assist in preparing and managing the annual catering budget, ensuring cost control and efficient resource utilization.
- Ensure that catering operations meet the highest food hygiene and safety standards, complying with quality assurance protocols and record-keeping.
- Supervise catering contracts and ensure timely and high-quality food service delivery.
- Submit detailed monthly reports (or as required) to the Soft Services Lead, covering catering plan implementation, challenges, and recommendations for improvement.
3. Team Management
- Define and communicate key responsibilities to ensure effective service delivery and operational efficiency.
- Conduct performance evaluations, ensuring team members comply with agreed-upon KPIs.
- Establish clear workflows to facilitate the smooth execution of daily housekeeping and catering tasks.
- Develop strategies and processes that align with the Bank’s business objectives and operational needs.
- Foster team spirit and collaboration, enabling all team members to work efficiently and achieve optimal performance.
- Build trust and accountability within the team by setting clear expectations, encouraging contributions, providing constructive feedback, and supporting professional development.
4. Other Responsibilities
- Perform additional duties related to housekeeping, catering, or real estate administration as required by management.
Experience Requirements
- 6–10 years of experience in housekeeping, catering, hospitality, or soft services management.
- Prior experience in Food & Beverage (F&B) services and housekeeping/custodial tasks.
- Proven experience in managing teams in a corporate or hospitality setting.
Education & Certifications
- Bachelor’s degree in Facilities Management, Soft Services Management, Home Economics, Food Service Management, Hospitality Management, Business Administration, or a related field.
- Master’s degree in the above fields is preferred.
- Preferred Certifications (not mandatory):
- Specialized training in food service management, housekeeping, or cleaning chemicals.
Language Proficiency
- Fluent in Arabic and English (spoken and written).
- Intermediate proficiency in French is preferred.
Technical Skills & Competencies
- Software Proficiency:
- Microsoft Word, Excel, PowerPoint, and Outlook.
- Core Competencies:
- Experience in housekeeping and catering operations.
- Knowledge of cleaning and sanitation regulations.
- Strong vendor management and contract negotiation skills.
- Strong leadership and problem-solving skills.
Application Process
Interested candidates should submit their CVs to Afreximbank@robertwalters.com, ensuring that the job title is clearly stated in the email subject line for proper consideration.