Job Summary
The Senior Analyst, Human Resources Operations (Data Entry, Analytics & Reporting) will support the effective delivery of HR operations through accurate data management, analytics, reporting, and governance of HR information systems. The role serves as the focal point for HR data integrity, reporting, onboarding data capture, records management, and audit support, ensuring that HR information is reliable, compliant, and available to support management decision-making across the Bank.
Key Responsibilities
HR Information Systems & Data Management
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Act as the HR data management specialist responsible for the organisation, maintenance, and retrieval of HR data from the HRIS.
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Serve as the first escalation point for HR data corrections, liaising with IT where system interventions are required.
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Ensure accurate and timely updates of employee records, contract renewals, and personnel changes.
HR Reporting & Analytics
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Prepare HR metrics, dashboards, and reports for monthly, quarterly, and annual HR and Management meetings.
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Provide ad-hoc HR data and MIS reports for insurance, budgeting, audit, due diligence, and other management requirements.
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Act as the Champion for the Group HR Monthly Report, coordinating inputs from HR Shared Services and other HR units to ensure timely and accurate submissions.
Onboarding & Employee Data Administration
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Serve as the primary recipient of Bank-wide personnel action forms within the HRIS.
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Liaise with the Talent Acquisition team to ensure new joiner data is captured accurately and validated against supporting documentation.
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Ensure onboarding and contract renewal data is captured in a timely and accurate manner.
HR Records Management & Confidentiality
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Act as the HURE Records Management Champion across all HR units.
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Liaise with HR Unit Team Leaders to ensure appropriate access rights are allocated in line with confidentiality and data protection requirements.
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Uphold strict standards of confidentiality, data integrity, and information security.
Quality, Compliance & Audit Support
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Conduct regular reviews of HR data repositories to identify discrepancies, gaps, or quality issues.
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Ensure HR data accuracy and compliance with the Bank’s policies, values, and data protection standards.
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Serve as the key HR Operations contact for internal and external audits, payroll data requests, and audit-related data submissions.
Other Duties
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Perform any other responsibilities as may be assigned by Senior Management.
Qualifications & Experience
Minimum Qualifications
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Bachelor’s degree from a recognised university in Human Resources, Business Administration, Information Systems, or a related field.
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Relevant postgraduate qualification is required.
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Professional HR certification is an added advantage.
Years & Nature of Experience
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Minimum of 3 years’ practical experience in Human Resources, preferably within HR Operations or HRIS environments.
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Proven experience working with HR data, reporting tools, and analytics platforms.
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Strong exposure to SAP and SuccessFactors is critical; experience with Oracle, Workday or other HRIS platforms is an advantage.
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Advanced computer skills, including strong proficiency in Microsoft Excel and the wider MS Office suite.
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Experience operating in a multicultural, dynamic, and change-oriented environment.
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Strong organisational, planning, and prioritisation skills with a customer-focused mindset.
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Excellent written and verbal communication skills in English; knowledge of French, Arabic, or Portuguese is an added advantage.
Key Skills & Competencies
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High attention to detail and data accuracy
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Strong analytical and data interpretation skills
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Ability to maintain confidentiality and handle sensitive information
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Excellent stakeholder engagement and customer service skills
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Ability to initiate and support process improvements
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Strong time, project, and workload management capabilities
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Self-directed and proactive working style